Some people take restaurant service very seriously. You may have noticed these are also the people who take themselves very seriously. If you’ve ever spent the evening in the company of a self-appointed service industry critic, you quickly realize the dressing down of a 19-year-old waitress is a much greater strain on the evening than a missing side order. I always give the waitress a look I hope conveys: ‘Nobody would miss him if you poisoned his food.’
I’ve never once complained about service because I find bad service to be a tremendous relief: Oh, good, other people are terrible at their jobs, too. It makes the world less intimidating. I like to believe everyone is faking competence.
I have a hard time calling people on incompetence because being bad at their job makes me worry they’re unlikely to get a job anywhere else. While working in China I once came back late to the office and the cleaning lady was having sex with her boyfriend in my office, and I still gave her a bonus at Chinese New Year.
I will always give a bonus or tip slightly higher than what the social custom requires, no matter how bad the service and even if I have no comprehension of the service provided. And anyone who argues this rewards bad service, I would argue we’re not actually tipping to reward good service. We’re tipping to avoid an awkward social interaction in which someone will think we’re a cheapskate.
I recently stayed at a hotel in Chicago and ordered something from room service. The menu included a note that all orders would include an 18.5% service charge. When the server brought the food, the 18.5% had been included, but when I went to sign the bill it also included a blank line: Tip_______
Was I supposed to add a 15% tip on top of the 18.5% tip? That means I’d be tipping the tip. If the original menu price was multiplied by 18.5% and now I multiplied that total by the standard 15%, the original service charge would be earning significant compound interest in only 30 minutes. Forget stocks and bonds, it’s time to invest in gratuities.
I paid the 15%. Not for the service, but as the price to avoid an awkward social interaction.
How often do you actually get good service at a restaurant? And what does good service even look like? I rarely ask a question about the wine list or make a special request. I look at the menu, point, and the waitress brings it to me. My complaint is that because servers work for tips, and opportunities to provide real service are limited, they’re motivated to ingratiate themselves to the point of being rude—and that should qualify as bad service. If I’m at dinner visiting with a friend, and a waitress interrupts conversation 11 times—I counted—to ask how everything tastes or if I need anything, that’s bad service no matter how much she smiles. If I were eating a sandwich alone in a park and a man tapped me on the shoulder and asked, ‘How does your sandwich taste?’ I wouldn’t answer, ‘Fine. Thanks for asking. Here’s three dollars.’
And just like that Chicago room service bill, gratuities are growing. More and more cafes and delis have tip jars on the counter. Every person working in a hotel stands and smiles until you pay them to go away. Bartenders expect a dollar a beer. Hairdressers expect a tip even though the haircuts never last. Taxis in New York have a credit card screen that says ‘Tip: 20%, 25%, 30%, or Other,’ and I’m sure a certain percentage of riders press 20% just to avoid doing the math on 15%. Before long we’ll be tipping doctors, pilots, and tipping consultants. Where will it end?
I’ve been all over the world and nobody rivals the US in terms of tipping customs, not only in the percentage paid but also in the jobs expecting a tip. Why has this custom become so ingrained in the American psyche?
susielindau
January 19, 2016
They ask for tips because they can… It is ridiculous. I agree about the overzealous waiter who keeps interrupting, especially when my spouse and I are having an argument about the service. 🙂
The Good Greatsby
January 19, 2016
Which side were you on? Was one of you saying the service was bad and the other side said it was good? Or were you arguing over who disliked the service more?
susielindau
January 19, 2016
In my imaginary conversation, I was complaining about the service. The worst is when they forget about you altogether or when you order food for dinner and it arrives in time for breakfast.
The Good Greatsby
January 19, 2016
I don’t mind waiting and waiting and waiting. Complaining about how long the food is taking can be a real unifier for a couple. I’d rather talk about a subject we can agree on like bad service rather than politics or religion.
Matt
January 19, 2016
Two things:
1. It’s a terribly cynical observation to suggest we tip, not to reward good service, but to avoid awkward social interaction while we worry about others’ perception of us. It’s also an uncomfortably accurate one for most of us. There is a small band of “I Don’t Care What Others Think of Me” people running around out there, some because they’re ignorant rubes, others who think they’re better than everyone else, and then an enviable few who are always self-assured and psychologically healthy and don’t measure their self-worth by what strangers might think of their tipping habits. I’ll have what they’re having.
2. I tipped $8 on a $16 haircut yesterday and wondered if all the people observing it thought I was a cheap loser.
3. You’re posting regularly. It’s awesome.
Matt
January 19, 2016
You’ll notice I put “Two things,” but listed three.
I either decided to add a third thing last-minute, and forget to edit it, OR I was being hilarious and ironic.
The Good Greatsby
January 20, 2016
I assumed you were making a subtle joke with the number of ‘things’ appreciating 50%, alluding to the growth in tips.
The Good Greatsby
January 19, 2016
The guys who did Freakonomics analyzed tipping data and found there was no correlation between the quality of service and the amount of the tip. Any differences in tipping amounts reflected biases such as prettier waitresses or sex or race. It’s a very strange custom in that regard. I also find it odd that we tip because we’re told these workers aren’t paid very much and rely on tips, but why do we patronize businesses that pay employees so little?
Matt
January 19, 2016
It does make one wonder why we don’t, as a matter of course, tip the satellite TV installation guy, or the mechanic doing our brake job, or the sanitation workers who collect our trash and recycling every week.
Maybe in 30 years, the most desirable jobs will be something service-oriented, but they’ll be averaging $225K per year (75 percent of which will come from tips from all the corporate office workers making $80K).
The Good Greatsby
January 19, 2016
I would absolutely tip a nurse or surgeon. Tight stitches and a smaller scar ought to be worth 15%.
Kate Crimmins
January 19, 2016
I can’t be intimidated. I tip what I think the service is worth and beans to all who judge me. Having said that, I’m not a bad tipper at all. Make me happy and my purse strings open!
The Good Greatsby
January 20, 2016
Note to self: Make Kate happy.
Kate Crimmins
January 20, 2016
That is a great goal!
pegoleg
January 20, 2016
Has anybody noticed the tip jar on the front page of my blog? Anybody? Anybody?
List of X
January 20, 2016
Yes, and I drop a quarter into the monitor whenever I visit your blog.
The Good Greatsby
January 20, 2016
I noticed. I kept clicking but nothing happened. There’s no PayPal link.
She's a Maineiac
January 20, 2016
Does it help you to know every time I go to your blog, I inhale a bag of Reese’s peanut butter hearts on your behalf?
She's a Maineiac
January 21, 2016
Well… I figure I might be able to buy one peanut butter heart with my Word
Ads money if I blog nonstop for the next ten years. (and I’d give it to you Peg-o-mine)
pegoleg
January 20, 2016
WordPress must be keeping the quarters AND the Reese’s hearts, damn them. Kinda like the WordAds revenue that was going to make me rich beyond my wildest dreams.
rrendon86
January 20, 2016
No way, I expect good service and if not then tip is not good. I stick to that because I believe in rewarding good service, it’s your job so do it. Well but I especially do not believe in forced tipping nor tipping the mechanic or satellite guy, tipping can go overboard at times. I definitely don’t care about the awkwardness of a bad tip, it is not required even if good service was done, it is an option and should come from gratitude.
List of X
January 20, 2016
I’m good at math, so I can calculate exactly how much to tip so I give the least amount of money required for minimal awkwardness. It requires some differential equations and a tiny amount of integration (plus it helps of you know string theory and topology), but usually comes out to about 16%.
But I honestly have no idea what to do with the bill that has both “service charge” and “tip”. I might just put zero in the tip row and give a few bucks directly to the person who delivered it.
The Good Greatsby
January 20, 2016
I also tip about 16%. It’s interesting that I would never round down from 15%. I don’t round up because the service was good or because it makes me feel good to be generous; I do it because I would feel bad if I rounded down. Is that somehow explained by string theory?
beeblu
January 20, 2016
In Europe you pay to go to the toilet, and get to tip the cleaning lady afterwards. At least you get a clean toilet experience out of it. The tipping culture in America is insidious. I was told tipping is not the done thing in Shanghai but felt guilty every time I didn’t.
The Good Greatsby
January 20, 2016
I love not having to tip in Shanghai. The service isn’t very good–the waitresses disappear for days at a time–but it’s worth it to avoid a social interaction.
dianasschwenk
January 20, 2016
haha the hairstyle doesn’t even last! I tip everybody too. You should visit the province of Quebec where I grew up: everybody tips everybody. ❤
Diana xo
The Good Greatsby
January 20, 2016
I didn’t know that about Quebec. I can’t say that moves Quebec any higher on my list of tourist destinations.
dianasschwenk
January 21, 2016
You’d love Montreal!
Jackie Cangro
January 20, 2016
When I was in college, I had a job that relied on tips. I always try to give servers and drivers the benefit of the doubt. Kind of a “I’ve been there and I sympathize” gratuity.
The Good Greatsby
January 20, 2016
I know a lot of people have worked for tips so it’s hard to joke about tipping without potentially offending someone.
Brown Road Chronicles
January 20, 2016
I have to admit I always tip well too. But I never tip into those countertop buckets. It’s gotten a little extreme and frankly confusing when or when its not appropriate. My daughter now works at a movie theatre which serves real food. Although it’s “counter service” she’ll still get decent money in tips. So I’m all for it!! Less gas money for me!!!!!
The Good Greatsby
January 20, 2016
I’ve seen tip jars on deli counters when the owner of the deli was the only person working behind the counter. If we’re supposed to tip to supplement his low wage he should pay himself more.
pegoleg
January 20, 2016
That was always my philosophy at the hair salon where the woman doing the work is a friend and the owner. Then a couple of years ago I was discussing this with a mutual friend, and instead of agreeing, she looked so aghast that I immediately started adding 20%. Heck, I throw $10s at the stylist when I see her in the grocery store to try to erase the stain of 15 years of no-tipping.
Bridgesburning Chris
January 20, 2016
When I was traveling in England, at a very nice restaurant after too much of something I left a tip and the waiter protested it too much. Naturally I insisted I meant to leave that in godly amount.
pearlsandprose
January 20, 2016
When we were in France, the tip was usually included in the price of meals. However, the waiter gave us dirty looks if we didn’t add another 10%. Really adds up after a while.
The Good Greatsby
January 20, 2016
It really does add up. I’m not cheap. I just feel a touch manipulated when I never know what the price is going to be.
In My Cluttered Attic
January 20, 2016
Call me cheap, but if your expecting a tip for this post or any other post…well here goes. Keep posting regularly—this is fun! 😀
The Good Greatsby
January 20, 2016
I was kind of hoping at least one reader would get the hint and offer some form of tip.
In My Cluttered Attic
January 21, 2016
When I heard there was a prize associated with giving a tip, I just had to enter.
gerknoop
January 20, 2016
OH! I just hate it when the waitress asks 5 millions times if everything is okay and interrupts the conversation….I was thinking that I must be such a B…. because it never seems to bother anyone else! I also get annoyed with the so called “tip jar” at places…..why am I now tipping someone for getting me a coffee from a drive through or counter….do I now tip at McDonalds too? Or at the grocery store for the lady ringing up my groceries? LOL She works harder than the Starbucks barista in my opinion!
The Good Greatsby
January 21, 2016
You’re right. The lady bagging groceries certainly seems to be doing more than the Starbucks barista. I’m sure it won’t be long before you see a tip jar at checkout.
monicastangledweb
January 20, 2016
It’s true what you’re saying. Even my dogs, Henry and Oliver, keep a tip jar by their food bowls. I feed them AND I’m expected to tip them?? Are they for real? Sadly, yes, but what they don’t realize is that I generally leave them pennies and an occasional nickel. They think they’re swimming in the dough. I know better.
The Good Greatsby
January 21, 2016
Haha. That’s brilliant. Henry and Oliver have got the right idea. If you put out a tip jar someone will eventually leave you a tip, regardless of whether you’ve done anything.
She's a Maineiac
January 20, 2016
I always tip generously. But it’s annoying when the waiter keeps asking you how the food tastes. Uh, it tastes the same as it did five minutes ago when you asked. Reminds me of an old Paul Reiser routine when he goes into a clothing store. The clerks asks, “Can I help you?” and he says, “Yeah. How about you go into the back of the store and lie down until I leave? That would help me.”
The Good Greatsby
January 20, 2016
That’s similar to what my wife suggested. Remember Annie Hall when Woody Allen suggests they kiss at the beginning of the date so there won’t be any tension? Her idea was to tip at the beginning of the order so the waitress would leave me alone.
pegoleg
January 20, 2016
I hate that. Pet peeve that my husband assures me is NOT a thing and only annoys me: when did EVERYbody start asking how it tastes? What happened to “how is everything?” Maybe the food’s OK but my fork is dirty. Or the table is wobbly. “How does it taste” is way too specific and leaves no room for comprehensive complaints.
The Good Greatsby
January 20, 2016
Exactly. To have someone watch me eat and then lean over to ask ‘How does everything taste?’ makes me feel like a child.
She's a Maineiac
January 21, 2016
OR I could just give the waiter a big kiss after he takes my order. I bet I’d never see him again.
She's a Maineiac
January 21, 2016
Yeah! Why can’t they ask how is everything? Then I can say, “well for starters, turn this infernal racket you call music down and crank up the damned heat!”
pegoleg
January 21, 2016
I think I see your problem, Miss Darly-pants. You need to ask to be seated in the Cranky Geezers section.
Lorna's Voice
January 21, 2016
Do you really want to know how I feel about tipping? Tipping service providers, not tipping over, because I really don’t like tipping over.
I tip generously (20%) because:
1. The job looks like work that’s difficult on some level that I don’t want to deal with, which is why I’m there in the first place.
2. The service provider isn’t probably getting paid very well or getting any benefits so the tip could mean the difference between going to the ER now while they can still get there on their own or waiting until they need an ambulance. Perhaps I’m being overly dramatic.
3. I am vegan and NEVER order off the menu (I’m a pain in the butt). They deserve a good tip for dealing with my shenanigans.
4. I’m an empathetic person. I’d want to get a big tip, which is code for you are a valuable and worthy person with a stunning smile (and great legs) and I like you a lot no matter what kind of crap job you did for me. I mean, really, who doesn’t want that kind of ego validation?
The Good Greatsby
January 23, 2016
I read a study that said tipping amounts most closely correlated with point #4. We’re voting on the smile and great legs, not necessarily the service.
Lorna's Voice
January 24, 2016
Makes perfect sense even if it’s wrong on so many levels. 😐
lexy3587
January 21, 2016
When I was in Ireland, whenever I left a tip, the server would go, “Oh, American!”… to which, uncomfortable with having had the tip acknowledged (because conversations about money, right?!), I said, “Canadian, Sorry!” and left.
The Good Greatsby
January 23, 2016
Yeah that’s awkward. I guess the servers weren’t clear that the tip was meant to avoid an awkward social interaction, not create a new one.
Vanessa-Jane Chapman
January 21, 2016
I don’t agree that tipping avoids awkward social interactions because I find tipping awkward too, I feel like a parent giving a child a bit of pocket money to buy some candy. I feel awkward to tip and awkward to not tip. I wish tipping didn’t exist, I’d far rather just pay more for the thing. Obviously tipping isn’t as big a thing here in the UK than in the states, it’s still very widespread but it’s also very normal for people not to tip. I always do, and I also will always tend to tip higher than the “expected” which quite frankly isn’t difficult in the UK! But I still feel awkward, and I won’t tip higher if the service is bad. I too hate the over-zealous servers who won’t leave you alone, the over-friendly ones who sit down with you to take your order and want to know every detail of why you’re eating there, and whether you live in the area, and what your plans are later, and…
The Good Greatsby
January 21, 2016
I could not agree more. I suspect the entire tipping custom is based on awkwardness. A restaurant owner knows we’ll pay his workers instead of him just to avoid awkwardness. I feel awkward whether I pay too much or too little.
The Guat
January 22, 2016
Duuuuuude I love that you’re posting more and that you make me laugh in every post…that line ‘Oh good everybody else is terrible at their job too’ HA! Yup sometimes that occurs to me too, but more so when it’s a parent fail. Like to know I’m not the only one going down in flames. One of the few times I haven’t tipped was when I ordered food and she completely forgot I had ordered food … and then my lunch time was over and all I had was tap water. But I guess you can’t tip if you haven’t even eaten.
The Good Greatsby
January 22, 2016
I’ve only had one time that I flat out didn’t get my food. I finally just left. I probably still would have tipped but there was no bill and I couldn’t work out the percentages. Zero times 15% is too complicated.
silkpurseproductions
January 22, 2016
In my school days I had various jobs that required service. Chambermaid, waitress and bartender all depended on my tips being higher than my wage. Those are difficult jobs, especially having to deal with people all the time. This is my excuse for always over tipping. It is also the reason I have been known to go back to my table for something I left behind if I think whoever paid the bill didn’t leave enough tip.In my opinion most earn their tips. That whole tipping on the tip thing does put a fly in it. I would rather scratch that off my bill and hand them cash personally. I think I would go into some kind of hive reaction if I was somewhere that required me not to tip. That would take some getting use to.
The Good Greatsby
January 23, 2016
My brother was the same way. He worked in service for many years and he would sometimes go back to the table and tip for other people in the group.
thesinglecell
January 23, 2016
I feel like restaurant tipping is standard because they’re making literally $2.35 an hour otherwise and they’re responsible for not spitting in my food/poisoning me. They’re waiting on me and that makes me the jerk in the situation, so here’s 20 percent at a minimum, and if you’re really good, I’ll bump it up.
I tip delivery drivers (who I see entirely too often) the amount that gets my total to the round number with which I am comfortable that night.
There was a very awkward situation with a new hair stylist not long ago… As any self-respecting gray-hair-avoiding woman can tell you, that whole cut-and-highlight event is not cheap. I try to tip stylists 20 percent, but I have no idea why. Anyway, she really messed up the highlighting. A lot. I looked like Cloris Leachman, and I’m 38. She acknowledged right away that she’d done wrong and said she’d fix it for free. So I held her to it. BUT… do I tip on that second visit? Part of me felt like I should because she’d wound up spending double the time on me and had been nice enough to fix it for free. The other part of me said no, she’d messed it up the first time, she hadn’t really earned the tip I gave her then, so I should withhold. In the end, I didn’t give her anything the second time. And I’m scared to go back.
The Good Greatsby
January 23, 2016
You were right not to tip. She spent double the time but so did you. But still I understand why you felt awkward.
rumpydog
January 23, 2016
I tip people not for their service, but as an acknowledgement of their humanity. I especially tip young mothers who are working their ass off in shitty jobs putting up with horrible people to support themselves and their children. I once was one of those young kids giving horrible service, and so in a way I’m tipping my memories of myself.
aFrankAngle
January 24, 2016
Very tacky about the Chicago hotel. Tips are the restaurants way of customers subsidizing wages … which makes me wonder about the wages of servers throughout the world.
marymtf
January 24, 2016
In Australia wait staff get a wage and any tips are a bonus. We can afford then to pay for good service.. (Not for long if our greedy restaurant owners have their way.) I don’t complain about bad service. Like you, I don’t want to be responsible for someone losing their job. I will just cross the place off my list.
I get what you mean when you say none of us are perfect but, Good Great, but when I rent a table for an hour or two I assume that good food and good service comes with the package.
Elyse
January 25, 2016
Wait! I have to tip money? I thought that a biblical quote or instructions on how the server should live his/her life was sufficient.
There are a whole lot of places I guess I can never go back to.
girlseule
January 26, 2016
We don’t really tip that much in Australia and found it a bit confusing when we visited America! I didn’t tip a nail lady because I had no idea that was even a thing, also a taxi driver had a go at my friend, “What!!! No Tip??” We didn’t know we were supposed to tip the taxi driver also we were drunk.
I think you are right it is much more about not looking like a tight-arse in public than actually rewarding good service.
Carl D'Agostino
January 30, 2016
I always tip all kinds of service providers as they remember and give prompt and excellent service next time. I pass a few bucks with the old “lemme get your lunch today” quip. I saw you over at Mark my Words blog. I have followed Mark Petruska for almost 5 years now. I always delight in his visits to my blog as he leaves comical comments which play off the theme of a cartoon. Liked his novel too.